Support
Questions, answered.
The straight answers, grouped by topic. Anything we've missed, the team picks up the phone 9am–8pm.
account
How do I create an account?+
Tap Sign In, then Create Account. You will need to be 18 or over and confirm your email address.
Do I need an account to enter?+
You need an account to buy tickets online. You can enter any competition free by post without an account.
entries
How many tickets can I buy?+
Each competition has a per-person limit shown on its page. This keeps things fair and the odds meaningful.
payments
How does the wallet work?+
You top your wallet up from your account, then spend the balance on tickets. Winnings are credited straight back to your wallet.
Can I withdraw my wallet balance?+
Yes — any unspent balance and your winnings can be withdrawn to your bank from the Wallet area of your account.
draws
When are the live draws?+
Sunday, Wednesday and Friday at 20:00 GMT, streamed live on Instagram @gimmegiveaways.uk.
winning
How will I know if I have won?+
We call and email you straight after the draw, and your win appears in your account immediately. Winners are also published on the Winners wall.
postal
Where do I send postal entries?+
To the PO Box shown on the Postal Entry page. Make sure your entry arrives before the competition closes.
responsible
Can I set limits on my spending?+
Yes. From your account you can set deposit and spend limits, take a time-out, or self-exclude at any time.
Is this gambling?+
Our competitions are prize competitions that require a genuine element of skill to enter, with a free entry route — they sit outside the Gambling Act. We still take responsible play seriously and offer the same tools.
